1. Introduction

Hermes Services LLC, doing business as Hermes Services Appliance Repair, treats the confidentiality and security of personal data as a priority. This policy describes how personal data is collected, used, disclosed, and protected across the company’s operations.

The policy is intended to align with the Colorado Privacy Act and other applicable data protection laws and applies to residential clients, website visitors, employees, and independent contractors.

2. Scope and Application

This policy covers data collected when a person uses myhermesservices.com, requests a quote, schedules service, or communicates with the company. Personal data includes information that identifies, relates to, or can reasonably be linked to an individual.

The policy excludes information outside CPA scope, such as certain employment records exempt under state law or data regulated by separate federal frameworks such as GLBA or HIPAA.

3. Personal Data Collected

Data may be collected through direct submissions, automated tracking, and trusted third parties such as scheduling software or corporate partners.

4. How Information Is Used

• Scheduling, dispatching, and delivering repair or home service work.
• Managing invoices, secure payments, and account tracking.
• Sending booking confirmations, updates, and customer support responses.
• Improving service quality through feedback and digital traffic analysis.
• Providing marketing offers, subject to applicable opt-out rights.
• Supporting risk assessments, fraud prevention, and provider verification.

5. Information Sharing

Hermes Services states that it does not sell personal data or share it for targeted advertising without express consent. Data may still be disclosed to subcontractors, service providers, legal authorities, or successor entities when necessary to deliver services, comply with law, or support a corporate transition.

6. Colorado Privacy Rights

Verified requests can be submitted by phone at (720) 758-7072 or by email at info@myhermesservices.com, and are processed within 45 days, with a possible 45-day extension for complex requests.

7. Specialized Safeguards

For biometric information, Hermes Services states it will obtain written consent, maintain clear retention rules, and destroy the data once its purpose is complete or within one year of collection.

For users under 18, the company states that it does not profile, track location, or target promotions without verifiable parental or guardian consent.

8. Security and Retention

Hermes Services says it uses administrative, physical, and technical safeguards, including encryption for financial information and access-restricted servers. Personal data is retained only as long as needed for business purposes, legal disputes, or service warranty obligations.

9. Tracking and External Links

The website uses cookies to improve user experience and measure site performance. Users can adjust tracking preferences through browser settings or available opt-out tools.

External links may appear on the website, and Hermes Services states it does not control or accept responsibility for third-party privacy practices.